When the speech recognition API you use fails to recognize the words that matter to you, it produces absurd sounding and often useless transcripts. Such annoying »
At the Talkdesk Opentalk 2018 Conference, Deepgram had the opportunity to talk to leaders about customer care. The 2018 Talkdesk Opentalk conference made patent one fact: »
Word Error Rate (WER) is a common metric used to compare the accuracy of the transcripts produced by speech recognition APIs. Speech recognition APIs are used »
Alexa and Siri are great and all, but they often make funny, if not serious mistakes. Why is this? I conducted an experiment to measure how »
Scott: Welcome to the AI Show. Today we ask the question: What's the best infrastructure for machine learning? Susan: We have seen a revolution recently and »
People now use their voice to control an increasing number of their devices—from TVs to cars, and everything in between. The technology that makes voice »
There is a good reason why voice communication is the “gold standard” for interacting with customers. When we communicate with others, we try to understand what »
Scott: Welcome to the AI Show. Today we're asking the question: How do you use a neural network in your business? Susan: Well let's just talk »
Customer-centric organizations understand that their mission is to give their customers good service. The businesses that succeed, have figured out how to do so while making »
Humans evolved to share complex information by talking. As a result, it is in the conversations we have with our customers, business partners, patients and friends »
Scott: Welcome to the AI Show. Today we're asking the question: How is today's AI boom different from the past? What were the past booms? Scott: »
Scott: Welcome to the AI Show, I'm Scott Stephenson, co-founder of Deep Gram. With me is Jeff Ward, aka Susan. On the AI show, we talk »
Scott: Welcome to the AI Show. On the AI Show, we talk about all things AI. Today we have the question, our big question today: How »
According to RootMetrics, a mobile industry analytics firm, San Francisco and other Bay Area cities have among the worst wireless networks in the US. How is »
Educational research is important for understanding how to enhance educational outcomes and experiences for everyone. To do this, quantitative and qualitative analyses can help researchers determine »